Shipping policy

Shipping Policy

Thank you for shopping at Colour Me Neurospicy! All our products are made-to-order and are shipped directly from third-party suppliers. This means each item is custom-produced just for you. Here’s what you can expect regarding our shipping process:

1. Processing Time

  • Once an order is placed, please allow 2-5 business days for processing. This timeframe allows our suppliers to prepare, print, and package your items with care.
  • You will receive a confirmation email once your order is processed and shipped.

2. Shipping Times

  • Estimated shipping times vary by product type and destination. Typically, shipping within the United States takes between 5-10 business days. International orders may take longer, usually 10-20 business days.
  • Please note that these are estimates, and shipping times may vary based on external factors like customs delays, holidays, and COVID-19 impacts.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping destination and order weight.
  • Some products may offer free shipping as specified on the product page.

4. Tracking Your Order

  • Once your order ships, you will receive an email with a tracking number and a link to track your package.
  • Please note that tracking information may take up to 48 hours to update once you receive your shipping confirmation.

5. Customs and Import Duties

  • For international orders, import duties, taxes, and other fees may apply, depending on your country’s policies. These charges are the responsibility of the customer and are not covered in the shipping fee at checkout.

6. Lost or Delayed Packages

  • We work with reliable shipping carriers, but delays or lost packages may occasionally occur. If your package hasn’t arrived within the expected timeframe, please contact our support team, and we will work with the carrier to resolve the issue.
  • In the event of a lost package, we will investigate and, if necessary, provide a replacement or issue a refund based on the outcome of the carrier’s investigation.

7. Returns and Exchanges

  • Since each item is custom-made, we currently do not accept returns or exchanges unless the product arrives damaged or with a manufacturing defect. Please see our Return Policy for further details.

8. Contact Us

  • For any additional questions about shipping, feel free to contact us at Savannah@savannahdenny.com.au. We're here to help!